About the Role
In AWS Support, every day brings new and exciting challenges. As you interact with leading engineers and customers around the world to build, troubleshoot, secure, and optimize their workloads, you will learn a diverse set of cloud technologies as you hone your advanced troubleshooting techniques.
Key Job Responsibilities
* Solving customers' issues through various contact channels, including telephone, email, and web/live chat.
* Applying advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working to dive deep into the root cause of an issue.
A Day in the Life
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
About the Team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS?: Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Requirements
* 1+ years of software development or 1+ years of technical support experience.
* Experience troubleshooting and debugging technical systems.
* Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
* Experience with NoSQL technologies like DynamoDB, Redis, MongoDB, Apache Cassandra.
* NoSQL and SQL experience.
* Ability to read/understand Java, Python, and Node js.
* Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).