Join Our Premier Support Team in Sydney!
Are you passionate about delivering best-in-class technical support while growing your career in a dynamic and high-performing team?
Lenovo’s Premier Support is our highest-level service offering for commercial laptops, desktops, tablets, and smart office devices—designed to provide an exceptional customer experience through expert troubleshooting and proactive problem-solving.
Are you the one we’re looking for?
1. Do you thrive in a logical, methodical, and efficient problem-solving environment?
2. Can you troubleshoot, isolate, and diagnose computer hardware/software faults remotely with precision?
3. Do you take ownership of every case, ensuring resolution from start to finish?
4. Are you looking for a career with growth opportunities, not just a job?
Why Join Us?
1. Be part of Lenovo’s flagship Premier Support team, setting global standards in technical support.
2. Gain access to career advancement opportunities—from senior engineering roles to technical training and quality assurance.
3. Work alongside L2 & L3 senior engineers, Technical Account Managers, and Support Managers to drive innovative solutions.
Your Day-to-Day Responsibilities:
1. Provide expert technical support via phone and email.
2. Use advanced troubleshooting to resolve PC hardware/software issues.
3. Demonstrate exceptional case management from start to resolution.
4. Collaborate with cross-functional teams to maintain high customer satisfaction.
Key Skills & Experience:
1. Strong knowledge of Windows OS, MS products, and PC hardware/software troubleshooting.
2. Experience supporting desktops, laptops, and tablets.
3. Excellent problem-solving, communication, and customer service skills.
4. Ability to prioritize in a fast-paced environment and adapt to evolving technologies.
Location: Sydney, Australia and Hybrid Working
Ready to take your career to the next level? Join us and make an impact with Lenovo Premier Support!
Click on the link below to apply:
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