Join Vertical Scope Group’s (VSG) Professional Services Division in Canberra as we seek driven, highly skilled and competent, TS PV cleared, Desktop Support Technicians to join our award-winning team in supporting our Defence and National Intelligence Community customers.This is a unique opportunity to join VSG and be part of a long-term program of national significance that will uplift and advance Australia's national interest.About YouActive TS PV Security ClearanceCanberra basedPossess an understanding of service management frameworks such as ITIL.Prior experience is desirable, not essential. We will provide you with paid training and upskilling prior to commencement as part of our WorkPath Australia Program!About the RoleICT stores management which includes conducting stocktake activities, moving bulky items such as PCs and monitors, unboxing equipment, and disposal of garbage.Installation of ICT endpoint devices including establishing the network connection from the switch port to the endpoint device. This may involve some physical work such as unpacking cartons and moving computers between desks, offices, and buildings.Use deployment technologies to install operating systems and applications to ICT endpoint devices.Network configuration including switch port configuration, network-based security management configuration, DHCP, and print services.Network connection tasks including patch cabling and tracing connections from wall points to switch rooms.Preparation of endpoint devices for shipment, sanitization, and disposal in accordance with provided instructions.Troubleshoot issues with ICT endpoint devices.Maintain incident, problem management records, and Standard Operating Procedures.Transfer technical knowledge through production and update of relevant documentation, instructions, or procedures. Guide and mentor other staff.Technical Skills RequiredProficiency in deployment methodologies and network switch configuration, including end-to-end cabling infrastructure, patching, and network connectivity.Proficiency in installing, repairing, and maintaining standard and bespoke desktop systems.Ability to provide specialist advice on network and connectivity of systems in the context of large-scale fault finding.About UsWhy work for Vertical Scope Group?Vertical Scope Group is an award-winning, security cleared, ICT and cyber specialist with over a decade’s worth of experience providing end-to-end consulting, professional services, and recruitment services nationally to Australian Government and industry.We are searching for exceptional consultants to join us in providing capability to multiple government panels and global supply chains including the ICT Provider Arrangement (ICTPA), NSW TAS SCN0012 – Talent Acquisition Scheme, Defence, Science and Technology Group (DSTG), BuyICT, and People Panel (all categories, all locations, APS1- SES Band3, and Board Placements).We are proudly 100% Australian owned and run, possess a Defence Industry Security Program (DISP) Level 3 membership, and have won multiple peak body awards including the Recruitment, Consulting and Staffing Association (RCSA)’s 2021 ‘Excellence in Social Purpose’, RCSA’s 2022 ‘Excellence in Client Services’, and the 2022 Prime Minister’s National Veteran Employment Award for ‘Excellence in Supporting Veteran and/or Partner Employment’ for VSG’s WorkPath Australia Training and Employment Program.We invite you to contact us for a confidential discussion around your career and to learn how we can work together.We offer our permanent consultants a list of perks that range from:Birthday day offAdditional Superannuation ContributionAnnual Company ConferencePaid for attendance at award and industry eventsGenerous Defence LeavePart-time, remote, flexible work options (when available)Attractive salariesFortnightly paymentsDiverse programs to work onProfessional upskilling with RTO partners including budget for commercial qualificationsWe believe people are our greatest asset, and we will work with and support you throughout your career.If you are security cleared and would like to discuss other security cleared opportunities, please also apply and a dedicated consultant will contact you to advise.If you want to join a trusted, reputable, expert consulting firm, and work on exciting defence and national security programs, apply here!Vertical Scope Group encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, veterans, people from culturally and linguistically diverse backgrounds, and people with disabilities.Apply now by submitting your CV and/or cover letter, and a dedicated recruitment consultant will be in touch.
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