Job Title: Service Delivery Manager - New South Wales
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This is a newly created leadership role within a growing global organisation. The ideal candidate will utilise their trade or technical background and proven leadership capabilities to drive success.
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About Us:
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Schneider Electric's purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all.
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We are a trusted partner in Sustainability and Efficiency. Our Mission is to be the foundation that empowers life, protection, and performance, and is guided by our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork.
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The Opportunity:
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Our Services team are currently seeking an experienced Service Delivery Manager to be based in Sydney. With a focus on Secure Power, you will oversee a passionate team of specialist Service Representatives within our New South Wales region.
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You will support a growing portfolio across a Customer base that is calling for our expertise. This exciting new career opportunity will see you lead a team of Field Service professionals across our growing New South Wales operations, manage team performance, development and ensure that resources are utilised in a way that enhances delivery.
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Key Responsibilities:
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Frequently interacting with our Customers, focusing on account management and the development of new business opportunities within a market that is full of opportunity.
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Collaborating with a variety of key stakeholders to drive Customer outcomes and ensure ongoing growth and success across a variety of emerging markets.
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Playing a key technical role and acting as a role model when it comes to best practice across; systems, internal processes and the utilisation of tools that support a digitally focused organisation.
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Providing regular reporting and insights in relation to; project status, business performance, financials and other key metrics.
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Contributing to workforce planning, the management of Subcontractor resources, involvement in special projects and leading other proactive business improvement initiatives.
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Travel Requirements:
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Travel across the Sydney area, regional New Wales and interstate if required.
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Requirements:
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Relevant tertiary qualifications (Electrical or similar Technical Trade) coupled with proven experience in a similar leadership position.
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Proven leadership capabilities and experienced in managing technical resources (Services, Maintenance etc.).
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Proven project management skills and a successful operations background (technical projects and related Customers).
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Intermediate IT skills, with previous experience in analysing data to shape decisions.
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Well-developed problem-solving abilities with a proven ability to navigate complex challenges.
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Positive leadership attributes that support our Values and a role model when it comes to HSE.
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Benefits:
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A competitive salary package, access to our employee share plan and salary continuance insurance.
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A truly flexible work environment with opportunities to work remotely, on-site at customer locations or in our SMART Macquarie Park office facility, including an on-site gym.
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An option to participate in our Share Program, with discounts and company contribution for employees.
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Potential opportunity to purchase further annual leave.
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Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes.
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Continuous training on Schneider products.
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Exposure to a market leader in sustainability and automation.
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Working in a well-balanced team and inclusive environment.
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Salary: $120,000 - $180,000 per annum
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Location: Sydney, New South Wales
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Job Type: Full-time
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Application Closing Date: January 2025