About Us: Join a pioneering fin-tech company that is transforming the commercial debt recovery landscape. We leverage cutting-edge technology and innovative strategies to streamline and enhance the debt recovery process for our clients. We are currently seeking a highly skilled and motivated Senior Collection Officer to join our dynamic team in Sydney. Key Responsibilities: Manage and oversee the commercial debt recovery process, ensuring efficiency and compliance with industry standards. Utilize Salesforce to track and manage collections activities, ensuring accurate and up-to-date records. Develop and implement strategies for improving collections performance and reducing delinquency rates. Engage with clients and stakeholders to negotiate payment plans and resolve outstanding debts. Analyze data to identify trends and areas for improvement within the collections process. Collaborate with internal teams to streamline processes and enhance overall operational efficiency. Provide mentorship and guidance to junior collections staff, fostering a collaborative and high-performing team environment. Requirements: Minimum of 3 years of experience in a collections role, with a strong focus on commercial debt recovery. Proven expertise in using Salesforce for collections management and data analysis. Exceptional communication and negotiation skills, with the ability to handle complex client interactions professionally. Strong analytical skills, with the ability to interpret data and make informed decisions. Detail-oriented and highly organized, with the ability to manage multiple tasks and deadlines effectively. Experience in the fin-tech industry is highly desirable. Bachelor’s degree in finance, business administration, or a related field is preferred. Why Join Us: Competitive salary and benefits package. Opportunity to work with a leading fin-tech company at the forefront of innovation. Collaborative and supportive team environment. Professional development opportunities and career growth. Convenient Sydney location with modern office facilities.