Join to apply for the Senior Advisor role at Department of Transport and Main Roads5 days ago Be among the first 25 applicantsAre you customer focused and like to work independently? Do you like flexibility within your working hours?An exciting opportunity is now available for a Permanent Part-Time (50.75hrs fortnightly) Senior Advisor to join the North West team at Richmond.When you work at TMR, you are part of something bigger! Our vision is to create a single integrated transport network accessible to everyone.Richmond is located in North West Queensland and is often referred to as a haven amid the Outback. A welcoming small community. It is located 498km west of Townsville and 406km east of Mount Isa. It is home to Racing, Rodeo and Campdraft events. As part of Australia's Dinosaur Trail, Richmond is home to some of the most exceptionally well-preserved fossils in the world.About Your OpportunityIn the role of Senior Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels and support the development of customer service functions by piloting initiatives to improve the customer experience.You will be required to supervise, mentor and develop customer service centre staff using effective people performance management and workplace health and safety practices and demonstrate your ability to analyse complex issues and resolve problems.Some Of Your Responsibilities Will IncludeSupervise the operations of the Customer Service Centre that delivers services across multiple channels, using appropriate consultative management techniques, including the training and development of staff, to ensure optimum use of resources within a cohesive team environment.Be the first point of contact for the escalation of customer concerns and complaints, through a variety of communication channels, in a professional and timely manner.Contribute to the development of operational and financial plans for the customer service centre, ensuring compliance with established audit requirements. For example, but not limited to, through the development of operational workforce plans and the purchase of goods and services.Conduct performance assessment processes with staff including providing feedback on work and behavioural performance. Develop learning and development programs with staff. Refer more complex people management matters to the Manager (Customer Service Centre) as required.Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes, and customer channel options.In Return We Offer a Range of Benefits Which Include:A competitive remuneration package including Employer Superannuation contributions up to 12.75%.Five weeks annual leave and annual leave loading of 14%.RRAIS - A range of incentives and benefits whilst working in remote Queensland.Salary packaging arrangements.Learning and development opportunities.Access to study assistance programs.Wellness Program.Employee Assistance Program.Work/life balance, variety and flexibility.For further information please refer to the role description and applicant guide.Occupational groupCustomer Service/Call centreSeniority levelNot ApplicableEmployment typePart-timeJob functionOtherIndustriesGovernment Administration
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