Job Description:
We are seeking a highly organized and skilled Receptionist to join our team at {company}. The successful candidate will provide exceptional customer service, maintain accurate records, and ensure seamless day-to-day operations.
Key Responsibilities:
* Operate the telephone switchboard and maintain an up-to-date internal telephone listing
* Answer caller inquiries and direct them to relevant employees
* Greet clients, customers, and visitors at reception with a professional demeanor
* Maintain accurate records of ERS and customer complaints
* Ensure intranet data is current and up-to-date
* Issue visitor badges and support site requirements as needed
* Report technical problems to the Line Supervisor in a timely manner
* Maintain room bookings and ensure all visitors sign in
* Educate contractors on site about safety protocols
Administrative Support:
* Capture and record customer information, inquiries, and complaints
* Coordinate daily deliveries in a prompt and efficient manner
* Address customer technical inquiries and resolve issues according to company guidelines
* Undertake customer requests within authority levels
* Assist with marketing projects as required
* Filing delivery dockets and distributing incoming correspondence
Customer Service:
* Organize invoicing for the Kings Park site
* Coordinate invoicing with Accounts Payable
* Process customer invoices as needed
* Place orders for non-inventory and inventory stock
* Book stock for non-inventory and inventory items
* Organize training sessions on site
Requirements:
* Demonstrated people skills and verbal and written communication abilities
* Proficiency in PC software (Excel, Word, PowerPoint)
* High attention to detail and ability to identify anomalies
* Able to work independently and prioritize tasks effectively
We Offer:
* A competitive salary and bonus structure
* Fully maintained vehicle, fuel card, and e-tag
* Laptop and 17.5% leave loading
* Professional development program and opportunities for growth
* Employee benefits including EAP counseling services and Employee Bond Retail Rewards Program