As the Technical Service Manager (Field) at Farmmark Pty Ltd, you will play a crucial role in overseeing the technical operations and field service activities for our clients across Bundamba, QLD and the surrounding region. This full-time position requires an experienced professional who can effectively manage a team of technicians, ensuring the seamless delivery of high-quality maintenance and repair services.What you'll be doingCoordinate and oversee the activities of the field service team, including scheduling, task allocation, and performance monitoringProvide technical guidance and support to the technicians, ensuring they have the necessary skills and resources to complete their work efficiently and to the highest standardsLiaise with clients to understand their requirements, troubleshoot issues, and develop customised solutionsManage the procurement and inventory of parts and equipment needed for field operationsContribute to the development and implementation of process improvements, safety protocols, and training initiativesCollaborate with other departments, such as sales and customer service, to ensure a seamless and integrated service experiencePrepare detailed reports and analysis on field service activities, metrics, and customer feedbackInstallation, as well as repair, service and maintenance of new and used equipment specialising in SKOV equipmentManage commissioning of new installations of SKOV Technology Operating SystemsWhat we're looking forSubstantial experience (5+ years) as a technical service manager or in a similar leadership role within the trades and services industryStrong technical expertise and hands-on experience in the maintenance and repair of various equipment and systemsExcellent communication and interpersonal skills, with the ability to effectively liaise with both technical and non-technical stakeholdersProven ability to lead and motivate a team of technicians, fostering a culture of continuous improvement and customer-centric serviceFamiliarity with relevant industry regulations, safety standards, and quality assurance practicesProficient in Microsoft Office suite and experience with field service management softwareRelevant qualifications in a technical discipline or field service management would be an advantageWhat we offerCompetitive salary and performance-based bonusesComprehensive training and professional development opportunitiesCompany vehicle and mobile phone for work-related useFlexible work arrangements and a healthy work-life balanceA supportive and collaborative work environment with a focus on employee wellbeingAbout usFarmmark Pty Ltd is a leading provider of specialised technical services and equipment maintenance solutions for the agriculture and rural industries in Queensland. With a strong focus on innovation, quality, and customer satisfaction, we have built a reputation for delivering exceptional service and reliable, cost-effective solutions to our clients. As a growing and dynamic organisation, we offer a rewarding and fulfilling career path for ambitious and skilled professionals.Apply now to become our next Technical Service Manager (Field) and join our team at Farmmark Pty Ltd.
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