Department for Health and Wellbeing – Digital Health SA – Technology & Infrastructure Multiple Positions Salary: $67,589 to $72,033 – ASO3 – Full Time / Term Contract up to 12 Months Service Desk Officer
About Us
We deliver world-class health outcomes through digitally enabled care for all South Australians. Our mission is to provide and support ICT systems and strategies across the SA Health network.
Our Team
We are a welcoming and inclusive workplace culture, committed to achieving our vision and purpose. We value collaboration, celebrate successes, and continuously learn together.
Role Overview
As a Service Desk Officer, you will deliver customer-oriented services within an efficient Digital Health SA service desk to support SA Health business units.
Your Responsibilities
* Deliver effective and knowledgeable incident and service request management in accordance with Digital Health SA policies, procedures, and service level agreements.
* Provide excellent customer service, ensuring a positive and efficient experience for customers.
* Experience within an ICT service desk environment and have experience utilising a range of computer systems to deliver support and resolve issues.
* Strong knowledge of standard desktop applications and proficient in using them to assist users.
* Communicate clearly and professionally, both verbally and in writing.
* Proven problem-solving skills, using investigation and research to find solutions.
* Follow documented procedures to provide support to customers.
* Consistently meet deadlines and work well under pressure, with a strong ability to prioritise tasks, plan work effectively, and maintain accuracy and attention to detail.
* Work collaboratively as a team player, supporting group goals and contributing to a positive team environment.
* Exercise sound judgement and trust to maintain confidentiality and ensure the security of sensitive information.
What We Offer
* Career development and training opportunities.
* Flexible working options.
* Salary packaging opportunities.
* Discounted gym memberships.
* Employee Assistance Program (EAP) for you and your family.
* Be Well Program.
To Apply
Please provide a resume plus a cover letter (maximum of 1 page) that addresses the following three criteria:
* Customer Support and Incident Resolution: Describe your experience in taking ownership of customer service issues, managing incoming support requests, and resolving incidents efficiently.
* Productivity and Knowledge Development: Share examples of how you have consistently met expectations in previous roles.
* Continuous Improvement and Performance: Provide details on how you have contributed to improving service practices, processes, or outcomes.