Receives payment for products or services sold by the dealership and plays a key role in maintaining or creating customer satisfaction for the business transaction.
Responsibilities
* Operates telephone system and transfers calls to the appropriate person.
* Greets customers at the cashier window in a pleasant and professional manner.
* Receives cash, checks and credit card payments from customers; records amount received.
* Makes change and issues receipts to customers.
* Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
* Reconciles cash drawer daily.
* Works with department managers to keep abreast of new products and services offered, their features and value, and any changes in price.
* Answers customer questions about service performed or products purchased, or refers them to someone who can.
* Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
* Provides clerical and secretarial assistance to departments as needed.
* Acts as backup to switchboard operator.
* Maintains a professional appearance.
* Keeps work area neat and clean.
* Other duties as assigned.
Qualifications
* High school diploma or equivalent.
* Providing prompt and friendly customer service.
* Able to use and maintain cash drawer.
* Well versed in performing monetary transactions such as giving and receiving change.
* Demonstrated ability to balance all transactions through assigned register.
* High level of accuracy and attention to detail.
* Proficiency in Microsoft Office Suite.
* Pre-employment drug testing and background screen applies.
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