Company DescriptionLocated in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.Job DescriptionA Career that lets your passion shine:Oversee daily lobby operations, ensuring seamless check-ins, check-outs, and guest interactions with Reception, Concierge and Guest ServicesLead, train, and inspire the Front Office team, ensuring guests receive a luxury experience in every interactionHandle guest concerns with professionalism, resolving issues efficiently to enhance guest satisfactionAssist in managing room inventory, VIP arrivals, and operational procedures to optimise service and revenueCreate and implement strategies to increase revenue through upselling and loyalty engagementCollaborate with departments including Housekeeping and Reservations to ensure a flawless guest experienceSupport the Assistant Front Office Manager in driving service excellence, team engagement, and operational efficiencyQualificationsWhat you will bring to the role:Previous experience as a Front Office Supervisor in a luxury hotel (or similar senior role)A passion for hospitality, guest engagement, and delivering five-star serviceExcellent personal presentation, communication and interpersonal skillsStrong leadership and problem-solving skills with the ability to think on your feetExperience with hotel systems (e.g., Opera Cloud) and a strong understanding of front desk operationsExceptional communication skills and the ability to build rapport with guests and colleaguesAvailability to work a rotating roster, including weekends and eveningsAdditional InformationThrive In Our Sofitel Gold Coast Broadbeach CommunityComplimentary meal on shift available via Le CaféEmployee discounts on accommodation, dining, and lifestyle with Accor hotelsDiscounted parkingPaid birthday leavePersonalized reward & recognition program.Be part of a luxury 5-star hotel offering 296 hotel rooms and suitesWork in the heart of Broadbeach, with walking distance to beaches, restaurants and shopsIf you are ready to take the next step in your career with a leading, global luxury hotel brand, apply today.Please note that full AU working rights are required for this role.Our Commitment To Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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