Job Description
We're a purpose-driven healthtech platform connecting Australians with disability and aged care support to independent support workers.
What You'll Do
* Provide world-class customer service, resolving customer inquiries in the first interaction.
* Act as a customer advocate, sharing feedback with the broader business to improve customer satisfaction.
* Offer education and support tailored to meet individual customer needs.
* Promote self-service of the platform to enable customers to make informed choices.
Our Ideal Candidate
* Is passionate about delivering exceptional customer experiences.
* Has excellent interpersonal skills, including empathy and compassion.
* Can recognize opportunities to increase customer satisfaction and work towards resolutions.
* Is a good listener, problem-solver, critical thinker, and team player.
* Values diversity and is committed to creating an inclusive environment.
Why Work With Us
* Learn from industry experts and experienced leaders.
* Enjoy flexible working arrangements, including remote work options.
* Have access to a range of benefits, including parental leave and recognition programs.
* Are part of a vibrant and caring community that prioritizes diversity and inclusion.