IT Support Technician Looking for a different challenge as an IT Support Technician whereby you can utilise your skills?Permanent Full-time position with competitive remuneration and benefitsWork with a dedicated and welcoming team based in Murarrie, QueenslandJoin a growing, yet already successful marketUpskill and growth in an area you're passionate about, whilst being fully supported and encouragedJoin a Trusted Global Leading Animal Health organisationThe IT Support Technician's mission is to provide hardware and software IT support for the site production lines.What You Will Do Responsibilities include, however not limited to: User/stakeholders assistanceTakes care of user requests and redirects them to the relevant people in the IT team or carries out the interventions itselfComplies with information system security instructions and the company's policiesSupporting shopfloor IT by sustaining the environment and working on incident resolutionDeploying new devices on the shopfloor (Computers / IOT devices / manufacturing devices with network capabilities)Keeping inventory of our assets up to date and manage their lifecycleDocumenting all activitiesCommunicates and informs users to understand the problems and resolve themProvides guidance, information and user training if neededRegistration of new equipmentFollow-up of new equipmentLicense managementRepair and perform preventive maintenance of all computer equipmentManage spare partsManage daily operations: Backups and restoresData archivingMaintenance of user configurationsWhat You Must Have Technical knowledge: Microsoft 365 environmentMain types of cablingHardware and software equipment (PCs, routers, hubs, switches, printers)Network protocolsWindows-based computing (from XP to 10)Analytical capabilities: To be able to diagnose the origin of a breakdown or malfunction of network congestionAbility to do hardware configuration of networksAbility to perform network maintenanceFollow the on-site rulesFollow the safety instructionsWhat You Can Expect Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Animal Health organisationExposure to upskill and develop in your roleFlexibility and opening doors to other opportunities and skillsetsJoining a collaborative team of likeminded individualsWe are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.#J-18808-Ljbffr