Date: 31 Oct 2024
Location: Osborne Park, WA, AU, 6017
Company: Silver Chain Group Limited
Short Description
Resource Coordinator
Full time permanent position Monday to Friday
Excellent salary packaging options of up to $18,599
Hourly rate of $38.03 plus super
Work from home every second week
The opportunity
We have an opportunity for a Resource Coordinator to join our Resource Team on a permanent basis at Kingsley
You will work Monday to Friday from 0630am-02.30pm & 0830am-4:30pm
You must be available for both these start and finish times. Every second week you will join your team to work at the office in Kingsley. The other weeks can be worked from home.
Whilst reporting directly to the Resource Coordinator Team Leader, you will liaise daily with our various teams and clients to schedule and roster care services to clients ensuring quality services are provided within the required timeframes.
To enjoy this role, you will thrive in a high-pressure and fast-moving environment!
Key Responsibilities
In this role, you will be responsible for efficient rostering of our direct care providers to ensure continuous high-quality service reaches all our valued clients. Reporting directly to the Resource Coordinator Team Leader, you will maintain open lines of communication with your immediate team and stakeholders to stay up-to-date on resource allocation and how it impacts service delivery.
Key tasks include but not limited to:
Schedule and roster direct care providers and balance rosters to ensure quality service provision to clients.
Analyse provider availability and rounds allocated to ensure most efficient use of resources.
Monitor, manage and action notifications received from providers.
Maintain the integrity of data within management systems to ensure accurate rostering and to achieve contractual and accreditation compliance.
Process planned and unplanned leave including holiday period leave.
Verify and follow-up discrepancies in direct care providers' timesheets as well as authorisation
Provide administration support to the Line Manager and team as delegated.
Support and implement continuous improvement of business processes.
Reporting
About you
The ideal candidate for this position has excellent computer literacy skills, outstanding communication skills (written and verbal) and has a strong eye for detail. You will also meet the following criteria:
Previous experience in a rostering/scheduling position is desirable
Flexible to work varied roster within operating hours and willingness to travel other offices in Perth metro region
Excellent communication (written, verbal & listening) and interpersonal skills
Ability to autonomously manage time and organise workload
An empathetic approach to dealing with the sensitivities of clients and providers scheduling issues
Benefits
Professional Development supported & Study Leave supported
Internal referral rewards - refer a friend or family member receive a $250 e-voucher
Opportunity to purchase extra leave, for perm staff
Leave loading payments, for perm staff
Devices and consumables provided to assist you in delivering care (including laptop and smart phone)
Subsidised gym membership - $15 per week to access hundreds of different fitness venues
Health insurance programmes - 12% discount with HBF
Social club discounts - cheaper tickets to cinemas, theatre shows, Zoo, Aqwa, Scitech, Adventure World and more *providers subject to change
Mental health support - up to 3 free sessions with a degree-qualified psychologist per year
How to apply
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We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date. Please note that unsolicited applications from agencies will not be accepted.
About Silverchain Group
With a proud history Silverchain is the leading provider of high-quality health and aged care in the homes and communities of more than 105,000 Australians every year. Where careers and community connect: our greatest strength is our people. As an employer of choice we provide expert care for your career with ongoing resources, support, training and opportunities for career development. Driven by our values of integrity, respect, trust and compassion, we aspire to create a better home care system for all Australians.
Silverchain are proud members of the Diversity Council of Australia. We recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, genders, abilities, culturally diverse and linguistic backgrounds.
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