About the Role:
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We are seeking a Senior Member Experience Officer to join our team at Heritage Bank. As the face of our business for our members, you will be responsible for delivering consistent high-quality customer service.
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This full-time role will be based at our Heritage Bank, Queen Street Branch. We pride ourselves on giving our members the best experience possible – consistently across everything we do.
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As a member-owned organization, we are passionate about our members. Our goal is to ensure that every interaction, whether on the phone or face-to-face, provides the right solutions and appropriate outcomes.
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We need someone who can connect meaningfully and personally with our members, helping us support their financial needs and assist them in achieving their goals.
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The successful candidate will:
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* Assist members with their transactional needs and enquiries
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* Engage in needs-based conversations to find the right solutions for our members
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* Build relationships to help members achieve their long-term financial goals
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* Educate members on how to utilize digital and mobile banking tools
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* Collaborate with the team to achieve strategic goals
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* Manage branch cash activities, including ATM and coin machine maintenance
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* Ensure accurate and timely personal lending submissions
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* Provide leadership support to the Branch Manager
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In return, you can expect:
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A competitive salary: $65,000 - $75,000 per annum
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A dynamic work environment where you can make a real difference in people's lives
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Ongoing training and development opportunities to enhance your skills and career
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A range of benefits, including employee discounts, paid parental leave, and access to wellness initiatives
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Opportunities to build meaningful relationships with our members and contribute to our success as a team