Eligibility
: Open to Everyone
The Department for Infrastructure and Transport (DIT) has diverse responsibilities for transport systems and services, infrastructure planning and provision within South Australia.
Duties
Service SA is responsible for creating a frictionless customer experience in delivering transactional and regulatory services for the Road and Marine Services Division through an integrated multi-channel approach.
The System Support Officer is responsible for:
1. providing support to internal and external users of the Transport Regulation User Management Processing System (TRUMPS) and its associated systems, such as mySA GOV Account, and specialist support for other key systems used by the Service SA customer service network;
2. undertaking a range of activities associated with the maintenance and operation of these systems including the identification, reporting and testing of defects and enhancements and new software releases;
3. providing first level TRUMPS and policy support for the Service SA customer service network; and
4. participating in the provision of information to and receipt of data from internal and external customers.
The role contributes to the efficient and effective operation, utilisation and continuous improvement of business systems to support a broad variety of internal and external stakeholders.
Requirements
5. Demonstrated experience in system administration of business systems is required; and
6. Demonstrated experience and high level of competency in the use of TRUMPS or other enterprise-wide IT solutions is essential.
Special Conditions
7. The successfulcandidate will be required to provide a National Police Check prior toemployment with the Department. Additional employment checks may be requiredrelevant to the role being undertaken as outlined in the role statement.
8. Attendance is required on a rostered basis to cover operating hours of 8:00am to 5:00pm Monday to Friday.
9. Some outof hours and weekend work, along with some intra/interstate travel may berequired.
Tenure of Vacancy
Temporary and Ongoing appointments
Multiple vacancies
Remuneration
ASO3 - $65,606 to $69,919 per annum