About Kuehne+Nagel With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams.
We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
You will support customers by providing helpful information, answering questions, + responding to complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features Your Role To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
? To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
Your Responsibilities To qualify customer inquiries + provide quotations within the given price band, in line with the guidingleeway in decision-making, then following up to ensure quotations are accepted + closed.To support customer onboarding in line with working instructions, ensuring inclusion + transfer ofcustomer requirements into the KN systems alongside the (initial) customer order.To qualify + enter customer orders into the operational execution process.To collaborate with Finance to adjust credit limits based on daily business development + coordinatemeasures in case of challenges.To document, resolve, analyze all complaints + then identify, share + eliminate root causes.To create, review + refine customer reports.To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences