Customer Support Representative - Enterprise (12 Month Contract)Hi! And thanks for stopping by!
We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
The opportunity
You'll be the first point of contact with our customers, providing answers tomon questions and triaging moreplicated ones to the wider team.
Are you proactive and love a challenge? Do you enjoy problem solving and providing excellent client service? Join our support team and provide timely, efficient, and accurate support for our customers' queries and requests regarding our MYOB Advanced product.
The Role
You will receive calls and emails from our customers and accredited Business Partners and provide friendly, high-quality support to them while triagingplicated cases for the wider team. We will provide you with full training, mentorship, and support to enable you to:
- Deliver high-quality support to customers in a timely and accurate manner.
- Adhere to KPIs, including average ticket handling times and quality monitoring.
- Maximize revenue and leads by promoting MYOB products and services at all appropriate opportunities.
What you will bring
• Flexibility, prioritisation and time management skills and the ability to multi skill and multitask
• A collaborative mindset and ability to work with colleagues remotely
• Strongmunication skills both written and verbal
• Highly customer focused with an attention to detail
• Basic understanding of accounting processes preferred but not essential
- ERP and NZ/AU payroll domain knowledge desirable
• Understanding of IT (networking, Windows, installation of software, operating systems, server environments) desirable
Most importantly, you must be empathetic to our customers' needs - using initiative and your superbmunication skills to identify and satisfy their requirements.
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference,e to a place where Your Work Matters.
See what it's like to work at MYOB and what we're all about.
Do your best work in a flexible work environment, right down to financial assistance to set up your home 's called Flexperience, and it's designed by you and your team!
Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
munities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and wemit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don't meet every single requirement of this role? Still apply! Job ID EfAZzXKBaxzP