Our Client:
A well-established leader in the automotive industry, specializing in premium products and customer satisfaction, is seeking a dedicated Customer Service Representative to join their customer service team. This 6-month temporary role is ideal for someone looking to transition into a permanent position.
Key Responsibilities:
* Answering customer calls, processing orders in Salesforce, and assisting with inquiries
* Liaising with logistics, sales, and pricing teams for order support and delivery
* Processing invoices with the finance team
* Responding to emails and meeting response time and quality KPIs
* Assisting with increased demand during Black Friday and other peak periods
About you:
* Previous contact center experience (automotive or tire industry experience a plus, but not required)
* Proficiency with Salesforce is desirable, though not essential; familiarity with MS Teams and Outlook required
* A friendly, calm, and professional demeanor, able to handle customer issues smoothly
* Ability to commence ASAP!
Benefits to you:
* Opportunities for career growth within a company that values team culture and diversity
* Enjoy team bonding activities and a supportive work environment
Next Steps:
This role offers a hands-on onboarding and training process with support from the Team Leader and other reps, setting you up for success. APPLY NOW to join a reputable company and grow your customer service career! Alternatively, please email Naomi at naomi.cropper@randstad.com.au for a confidential discussion.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.