Apply now Job no: 493199Work type: Full-timeLocation: Melbourne CBDCategories: Customer ServiceWorking as a Customer Services Representative, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored solutions based on the customer's unique situation.In this role, you will:Take inbound & outbound customer callsInvestigate, identify and establish customer's financial situationProvide tailored solutions and outcomes to customersRead and respond to customer queries via emailAction interaction file notes for every callWhat You'll bring:At Recoveriescorp, we value your skills over your prior experience. In the first step of our recruitment process, you will complete an interactive skills assessment through Vervoe. The assessment will allow you to experience real job-related tasks, giving you an insight into what you will experience day to day while working with us and allow us to see the skills beyond your resume. Keep an eye on your email including your junk folder, so you don't miss out on the chance to join our team.We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.What's in it for you:Working at Recoveriescorp, you will be part of a fun and vibrant work environment, have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing, and a cultural holiday swap to celebrate the days that mean the most to you.To ensure your development, you will have access to learning & development programs. Our business is always changing, meaning you may have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.About Us:Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences, and we're pleased to see our people live this mission every day!We understand that to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.That's why we are committed to ensuring everyone is treated fairly, with respect, and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities, and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities, and all members of the LGBTQIA+ community.Advertised: 14 Mar 2025 AUS Eastern Daylight TimeApplications close: