Who are we
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
About the role
As a Reservationist, you will be the first point of contact for guests and residents, providing exceptional customer service across multiple channels, including in-person, phone, and email. Your responsibilities will include managing bookings, processing payments, and handling enquiries with precision and professionalism. You'll also assist with retail operations, ensuring that stock levels are maintained and sales transactions are accurately processed.
Note this is a casual role with shifts rostered across a 7 day period.
Duties
* Respond to verbal, written and email enquiries from the public.
* Accurately process all face to face, online and phone bookings, transactions, payments and refunds.
* Reconcile daily takings, process and generate daily computerised banking reports.
* Operate the call centre when required.
* Advise cleaners of vacated villas, cabins and ensuite sites that require cleaning.
Skills and Experience
* Proven experience in a customer service or reservations role, ideally within the hospitality or tourism sector.
* Proficiency with reservation and booking management softwares.
* Strong administrative skills, with experience in processing payments, balancing daily takings, and handling banking reports.
* Ability to manage high volumes of enquiries and bookings via phone, email, and face-to-face.
Benefits
* Flexible shifts for a balanced work-life schedule.
* Engage with guests in a customer-focused setting.
* Develop skills in administration and customer service.
How to apply
Sound interesting? We would love to hear from you! Click APPLY NOW to upload a copy of your current resume & cover letter, or call Sienna Morris on 02 6691 9104 for a confidential discussion.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
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