Key Responsibilities:
* Liaising with our service provider to assist in the execution of tasks and data extracts using our platform and Jira.
* Performing business/management reporting, as well as business administration tasks required to support the business.
* Supporting the operations team in performing key tasks across trading, trade settlements and reconciliations functions where additional resources are required.
* Demonstrating flexibility across several functions to act on requests in support of transition between service providers.
* Providing excellent support to our service partner ensuring a positive experience for our clients.
* Tracking open queries/issues and investigating problem situations, escalating as appropriate.
* Developing and maintaining relationships with key internal Business Units, cross-functional teams, global counterparts, and external providers.
* Following established rules that support compliance and audit processes, escalating issues to a manager.
Job Requirements:
* 2-3 years' experience in financial services operations would be advantageous.
* Some financial service experience is a must to hit the ground running.
* Settlement/reconciliation experience would be really helpful.
* Excellent verbal and written communication skills.
* Ability to multi-task, prioritise and project manage daily workflow.
* Comfortable in a fast-paced and evolving environment.
* Highly admin-heavy – person needs to be able to juggle large volume of requests.
* Experiencing dealing with data – complex Excel skills.
* Transferring data to a new platform.
* Strong analytical, critical thinking and problem-solving skills – Advanced Excel skills.
* A proactive and can-do attitude with the flexibility and willingness to work autonomously and as a part of a team.
* Ability to work with colleagues in offshore locations, maintain communication given time zone constraints and build rapport with these colleagues.
* Demonstrated competency with common office technology.