Take the next step. Be part of something bigger at Suncorp.We have multiple exciting opportunities for Customer Service Representatives to help new or existing customers by asking the right questions to determine their insurance requirements or supporting their queries. If you think you are up to the task to help our customers protect their today and tomorrow, apply today.Position Overview:Job Title: Customer Service RepresentativeStart Window: Monday – Friday – 37.5 hours per weekLocation: 1 King William Street, AdelaideWork Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)The CompanyWe are an inbound Contact Centre primarily responsible for the sales and service of new or existing customers. We are looking for passionate and customer focused individuals to join our team in Adelaide. We are a driven team that has a strong focus on delivering outstanding customer service through our various brands.Key ResponsibilitiesAs a Customer Service Representative, you are focused on ensuring our customers feel valued when they contact our team. Your role is to connect our customers with products and services that meet their needs and protect their assets. You will enjoy achieving KPI’s while delivering exceptional service, speaking with customers over the phone and using your initiative to understand their needs and provide solutions.You will receive extensive product and industry training including personal advice accreditation to set you up for success in the role.What you’ll doYou will…Take new & existing calls to assess eligibility, underwrite business insurance policies and make alterations to policies and cancellations.Deliver a seamless customer experience on various insurance products that provides value for our customers.Identify the appropriate insurance policies to meet customer requirements.Achieve customer sales, service and retention targets set for all customer segments.Skills & ExperienceProven experience and passion for delivering brilliant customer service.Ability to use initiative and possess strong problem-solving skills.To be resilient and have an ability to positively manage difficult situations.A high level of attention to detail.Insurance experience is not required (we can teach you that).A thirst for knowledge and passion for helping customers is what we are after!What we can offer youSuncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.Why you’ll love working with usAt Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.Chase the sun, apply online todayAt Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.Advertised: 01 Oct 2024 AUS Eastern Standard TimeApplications close: 18 Oct 2024 AUS Eastern Daylight Time
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