Customer Service Role – Open to all levels of experience!
Organization: Ministry of Public and Business Service Delivery and Procurement
Division: ServiceOntario
City: Geraldton, Manitouwadge
Language of Position(s): Both English and bilingual
Job Term: 1 Permanent, 1 Temporary assignment/contract up to 12 months with possibility of extension
Job Code: 95423 – Customer Service Rep 2
Salary: $28.81 – $33.40 Per hour* Posting Status: Open Targeted
Job ID: 227839
Small team, big impact! Put your customer service skills to work in Manitouwadge or Geraldton and be the friendly face people count on with every interaction!
What we offer:A training program that will help you be successful in the role.
Please note:• 1 position in Geraldton is temporary for 12 months working 36.25 hours per week• 1 bilingual (French/English) position in Manitouwadge is permanent working 36.25 hours per week
About the job You will:• provide quality front counter customer services by providing timely and accurate information related to government programs, products and services• process applications and renewals• collect payments and issue receipts• resolve customer inquiries• stay current on policies and procedures
What you bring to the team Mandatory requirement for bilingual position only:• You must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.
Skills:• Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.• Thinking skills to probe for information, assess situations, and take appropriate actions.• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.• Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.• Team collaboration to work well with colleagues in a team environment.
The OPS offers:• options for group health, dental, life and disability benefits• a professional work culture• a career that can grow across ministries and job functions• many employee networks offering support for and education about underrepresented groups• an Employee and Family Assistance Program, which provides confidential counseling services
Don't meet every qualification?If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion, and accessibilityWe are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Additional informationAddress:1. 1 temporary up to 12 months in 208 Beamish Ave, Geraldton, ON2. 1 Bilingual (English/French) Permanent, 40 Manitou Rd, Manitouwadge, ON
Compensation Group: Ontario Public Service Employees Union
Category: Customer and Client Services
Posted on: Tuesday, March 25, 2025
How to apply:1. You must apply online by visiting www.ontario.ca/careers. You must enter the job id number 227839 in the Job ID search field to locate the job ad.2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.4. Read the job description to make sure you understand this job.5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.6. If you require a disability related accommodation in order to participate in the recruitment process, please contact us to provide your contact information. Recruitment services team will contact you within 48 hours.
Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Tuesday, April 8, 2025 11:59 pm EDT. Late applications will not be accepted.We thank you for your interest. Only those selected for further screening, or an interview will be contacted.
The Ontario Public Service is an inclusive employer.Accommodation is available under the Ontario's Human Rights Code.
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