This is an exciting and rare opportunity to join our clients team, based in the northern suburbs, as an Operations Team Leader. Working in their home care and community sector, you will lead and support an established small team, reporting in to the Program manager. Client Details Our client strives to create and deliver innovative, high quality and accessible services to people through their ageing journey. In doing this, they address the physical, cognitive, emotional, social and spiritual well-being of those to whom we provide care and support. Description Some duties will include Lead team members in daily operations Supervise team members to ensure client services are delivered in line with relevant Industrial Awards and taking into consideration Customer needs, goals and preferences Participate actively and positively in health and safety to reduce all hazards and incidents within the workplace To attend and support staff meetings and staff training programs To maintain an understanding of the Aged Care Quality Standards To identify and report high impact - high prevalence clinical risks All client services and case management practices are undertaken in accordance with company Policies and Procedures & Standards and Guidelines To be actively involved in marketing programs to public, and private health care providers Profile A bit about you Exceptional Customer Service skills Excellent interpersonal skills Excellent time management skills, with the ability to prioritise and multitask Experience in scheduling or rostering a mobile workforce Experience supervising staff in daily operations and escalating risk / incidents Experience in coaching, mentoring, and developing staff to achieve performance targets and meet quality standards Excellent computer skills, including the Office Suite and experience with scheduling / case management software would be advantageous Full working rights, Police check, and up to date vaccinations are a must for this position Job Offer This is an exciting opportunity to join an incredibly supportive team who work closely together to reach their desired outcomes. Be committed to making a difference to the people they support and our community. If your profile matches the above apply now, and we look forward to speaking with you