Casual/ Part Time/ Full Time Head Waiter Casual/Part Time/ Full Time | Shangri-La Sydney Lead exceptional dining experiences at Altitude Restaurant with breathtaking views.At Shangri-La Sydney, we are committed to creating extraordinary experiences for our guests.Altitude Restaurant, perched high above the city, offers a dining experience like no other, and as a Food and Beverage Supervisor, you will play a key role in ensuring seamless operations and exceptional service.What you'll do: Assist with daily operations of Altitude Restaurant, ensuring high standards of service, food, beverage, hygiene, and safety.Lead and motivate Service Associates to maintain professional service and performance.Oversee mise-en-place preparation, ensuring stations are fully stocked and organized for service.Conduct quality checks on food, beverages, and service to ensure consistency in presentation and quality.Greet guests, escort to tables, present menus, and assist with order-taking while maintaining excellent customer service.Maintain strong knowledge of the menu, hotel outlets, and ensure proper cleanliness and maintenance of equipment.Oversee opening/closing procedures, manage inventory, assist with staff training, and support administrative tasks.What makes you perfect for this role: Previous experience as a head waiter within a fine dining or luxury hospitality environment.Strong leadership skills with the ability to inspire and guide a team.Ability to multitask, prioritize, and thrive in a fast-paced environment.Excellent communication and customer service skills, with the ability to resolve guest concerns professionally.Availability to work flexible hours, including evenings, weekends, and public holidays.Proficient in Microsoft Office, Lotus Notes, and point-of-sale systems (Infrasys).A Responsible Service of Alcohol Certificate.Why you'll love it here: Be part of an iconic luxury hotel with endless career growth opportunities.Enjoy perks such as complimentary stays at Shangri-La properties worldwide after one-year, exclusive discounts, and an end-of-year performance bonus.Receive complimentary meals while on duty.Work in a collaborative environment that values excellence, professionalism, and career development.Shangri-La Sydney is more than just a workplace—it's a place to grow, learn, and be part of an exceptional team.If you're passionate about hospitality and providing an extraordinary guest experience, we want to hear from you.No recruitment agencies, please.