Full-time permanent opportunity based in Melbourne Career development through continuous learning and innovation Flexible work arrangements to manage work-life balance Serco is a place where you can grow Join a team of 12,000 professionals across Asia Pacific (APAC) and experience a workplace full of challenges, growth opportunities, and rewards. We offer benefits to suit every stage of your career, including: Supportive leadership and mentoring opportunities Flexible work arrangements to manage work-life balance Career development through continuous learning and innovation A commitment to diversity and inclusion Long-term contracts backed by government partnerships Access to Serco’s Employee Networks to foster belonging Make an impact at Serco As a Client Services Manager, you will play a pivotal role in delivering high-quality outcomes across multiple sites within the School Cleaning portfolio. Reporting to the Contract Manager, you will lead operational success, ensuring customer expectations are exceeded while fostering a high-performance, safety-focused culture. As a Client Services Manager, you’ll make a positive impact by: Building strong stakeholder relationships to achieve business goals Coaching teams to ensure sustainable service and safety performance Fostering continuous improvement through innovation and feedback Delivering operational efficiency and meeting budgeted outcomes Serco is a place for you To be successful in this role, you’ll have: 2 years of experience managing multi-site portfolios or services Strong commercial acumen and stakeholder management skills Leadership experience in building and mentoring high-performing teams Proficiency in budgeting, forecasting, and financial reporting Strong communication skills for collaborating across functions Relevant industry experience At Serco, we take pride in providing impactful solutions that make a difference. From supporting essential government services to making a positive impact on communities, we offer opportunities for meaningful work and career development. Are you ready to do important work that really matters? Join us and contribute to a better future. We actively seek candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI, veterans, and those with disabilities. We are proud to be a 2024 Circle Back Initiative Employer – committed to responding to every applicant. Impact a better future at Serco.