Senior Administration Officer - ORANGE BASEDSenior Administration Officer – NSW Government 6 month contract with likely extensionsOrange / WFH (must be based or willing to go to Orange)$42 - $45 p/h + superKey Accountabilities: Provide high-quality administrative and clerical support to ensure efficient day-to-day operationsRespond to a high volume of customer enquiries via phone and email, including handling sensitive or emotionally charged calls with empathy and professionalismDeliver exceptional customer service in a fast-paced environment with competing priorities and strict deadlinesMaintain and update administrative systems, databases, and records accuratelyProcess incoming and outgoing correspondence, manage registers, procure office supplies, and support meetings and eventsWork collaboratively within the team and with other internal stakeholders to meet shared goalsEscalate complex or unresolved issues appropriately to ensure timely and accurate resolutionMaintain a strong understanding of relevant guidelines, policies, and procedures across administrative and program areasEssential requirements: Experience working in high-volume administrative or customer service environmentsAbility to handle sensitive client situations with discretion, empathy, and professionalismStrong organisational skills and the ability to juggle multiple priorities independentlyConfident using technology, including databases and record management systemsEffective verbal and written communication skillsCommitment to integrity, accuracy, and quality service deliveryIf you have relevant experience, please submit your latest CV and we will be in touch shortly!
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