This is an office based role and there is no option for working from home / WFH.About the Company Our client is a trusted name in the production and distribution of quality metal building products and accessories.Serving both the commercial and residential building industries.About the Role As a Customer Service Officer, you will be essential in delivering administrative support to the team while providing exceptional customer service to clients, customers, and contractors.Role Responsibilities General administrative duties.Providing outstanding customer service both face-to-face and over the phone.Handling internal sales, including processing orders and managing queries.Liaising with builders, plumbers, and contractors to deliver timely and reliable service.Using the Pronto system or similar software for data management.To be sucessful in this role, you should have: Proven experience in an administrative or customer service role.Understanding of or exposure to the blue-collar or manufacturing industries.Proficiency in typing and data entry with a keen eye for detail.Strong phone etiquette and the ability to engage with customers confidently.Familiarity with Pronto or similar systems (desirable but not mandatory).A valid driver's license.Click Apply now or contact Teresa on 07 4924 9600 for a confidential discussion.