Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.
Responsibilities
* Forecasts goals and objectives for the department and strives to meet them.
* Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
* Prepares and administers an annual operating budget for the parts department.
* Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the public.
* Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
* Establishes individual parts inventory levels and balances them for maximum turnover.
* Monitors and adjusts inventory to minimize obsolescence.
* Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
* Analyzes sales, expenses, and inventory monthly to maintain profit goals.
* Develops and administers an aggressive wholesale parts program to produce profit.
* Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
* Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
* Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
* Provides technical assistance to parts department employees.
* Coordinates a prompt, efficient, and timely flow of paperwork.
* Directs shipping and receiving efforts to ensure timely processing.
* Monitors daily reports such as DOC and sales productivity.
* Directs outside parts and counter sales efforts, including telemarketing to keep in contact with customers.
* Enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
* Handles customer complaints immediately and according to the dealership's guidelines.
* Assists in the collection of past-due accounts.
* Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA.
* Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
* Maintains professional appearance.
* Other duties as assigned.
Qualifications
* High school diploma or GED.
* Experience with heavy duty truck parts.
* 4 years of parts management experience.
* Ability to write routine reports and correspondence.
* Ability to speak effectively before groups of customer or employees.
* Ability to calculate figures and amounts such as discounts and percentages.
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
* Ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
* Must have and maintain a valid current state driver's license and have a good driving record over the past 3 years.
* Pre-employment drug testing and background screen applies.
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