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Senior Aboriginal Client & Community Support Officer Division: Transforming Aboriginal Outcomes
Location: Wollongong, NSW, AU, 2500
Senior Aboriginal Client & Community Support Officer
Location – Wollongong Local Court
Employment type – Ongoing full-time role
Salary - Salary: $97,027.00 pa - $107,059.00 pa, plus employer's contribution to superannuation and annual leave loading
This position is open to Australian Aboriginal and Torres Strait Islander people only
Your role
The Senior Aboriginal Client & Community Support Officer role coordinates and assists in the implementation of state-wide and regional programs, projects and initiatives tailored for Aboriginal clients and communities.
What you'll do
Assist in managing a range of projects to deliver initiatives for the Aboriginal Services Unit (ASU). Undertake particular day-to-day and detailed aspects of project implementation, including monitoring project plans, coordinating resources, and managing deliverables and tasks. Assist with research and analysis to support the development of key projects across the Unit. Assist in managing projects designed to review, monitor and improve the effectiveness of service delivery within the Unit. Mentor and provide support, advice, and communication to Aboriginal Client & Community Support Officers regarding project performance and implementation issues. Assist the Regional Coordinator in preparing a range of project-related documents as instructed, including status updates, reports, budgets, and discussion papers. The Aboriginal Services Unit (ASU) is a specialist team within the Department of Justice that delivers service to frontline clients and community through the Circle Sentencing program, Aboriginal Community Justice Groups, and our service delivery in Local courts.
We also influence diversion strategies, projects, and policy development through our informed and expert knowledge of Aboriginal people experiencing the NSW justice system as victims and offenders.
What we're looking for
Ability to work independently and manage your own work, including working both independently and within a team environment. Ability to establish and maintain relationships with internal and external stakeholders. A commitment to a culture of teamwork, excellence, and continuous improvement. Client service skills with an empathic approach to clients. Proficiency in databases and Microsoft Office. A strong commitment to customer service. A current driver's licence (unrestricted) and willingness to travel is required (regional locations only).
As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia's First Nations people.
Where a position is identified, an applicant's race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977 .
There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:
Confirmation of Aboriginality form Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below: is of Aboriginal and/or Torres Strait Islander descent, and identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as such by the Aboriginal and/or Torres Strait Islander community. If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site, click here. Search for the job and click the 'Apply now' button.
We offer a variety of benefits, including:
A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the two targeted questions below:
Targeted Question 1
Tell me about a time you had to mentor a team member to improve a project/work task. What did you do and what, if anything, would you do differently next time? What was the result?
Targeted Question 2
Describe a time in a professional environment where you were juggling multiple competing tasks and deadlines. How did you manage the situation? What steps did you take to prioritise and deliver outcomes?
Applications close Wednesday, 9 April 2025 at 11:59 pm AEST.
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Thomas Gordon on 02 6885 7658 or at
If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
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