Excellent career progression opportunity for someone looking to excel their career in insurance by leading the client service team to provide exceptional customer experience Hybrid role, work from home and our Perth or Queensland Office Tight knit and collaborative team environment Client Manager Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like Responsible for Real Estate renewal portfolio, empowering client service team to achieve retention & growth aspirations Build reputation that leads to new opportunities and strengthens existing client arrangements Execute and embed within client service team, the annual strategy focused on delivering revenue growth and client value Lead your client service team to deliver exceptional outcomes for clients and support them in their own career development Connect with wider Aon stakeholders to ensure added value solutions are delivered to enhance client experience Cultivate and develop relationships with key real estate insurer partners and key clients Execute client service plans in line with objectives and oversee delivery against the plan Demonstrate an engagement with clients to create further opportunities Act as a technical referral point for colleagues and clients as required Develop talent and build a high-performing team through continuous learning, honest feedback, rigorous development and disciplined talent management Actively participate in and support Business Development activity and be available for joint client/prospect meetings as/where required. Skills and experience that will lead to success Commercial understanding of business and the Insurance market Real Estate, Landlords or professional services experience relevant to the insurance industry Strong technical knowledge of insurance products required by small business RG146 Tier 1 qualification (required) and/or Diploma of Broking (advantageous) Leadership capability and the commitment to developing leadership skills Excellent commercial skills including ability to deliver and report on financials Strong negotiating, listening and communication skills Proven client management, portfolio management and relationship skills Adaptable, focused and self-disciplined, with strong interpersonal skills Strong analytical and problem solving ability 3-5 years proven leadership, people development and team building/recruitment success. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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