About Us
We are Experian, the world's leading global information services company. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.
For over 125 years, we've helped businesses grow, consumers and small businesses gain access to financial services, and economies and communities flourish – and we're not done.
We employ the greatest and brightest minds who share our purpose and want to make a difference.
Job Description
Your Role
You will be a key member of our Consumer Operations team, supporting consumers across Australia and New Zealand via phone and email. You will provide industry knowledge, including legislative and regulatory insights, while delivering exceptional service as the face of Experian's brand.
This role is ideal for someone who excels in a fast-paced environment and builds strong relationships with both internal and external stakeholders.
Key Responsibilities
* Manage consumer enquiries: Handle day-to-day case and call management for consumer enquiries, providing accurate information and solutions while working towards first-time resolution and completing regulatory obligations effectively.
* Educate consumers: Educate consumers on relevant legislation, Bureau updates, and regulations, ensuring they understand their credit reports and related processes.
* Support stakeholders: Provide support and assistance to internal and external stakeholders, maintaining strong relationships and delivering exceptional service.
* Administrative tasks: Perform various administrative tasks, including processing consumer report requests, amendments, liaising with third-party agencies, and maintaining accurate records.
What You'll Need
* 1+ years of experience with privacy legislation and industry regulations, with the ability to educate consumers on these topics (desired but not essential).
* Experience in performing various administrative tasks, including processing consumer report requests, amendments, and collaborating with third-party agencies.
Work Environment
We offer a flexible working environment, hybrid model, flexible time off, including volunteer time off, personal leaves, and paid holidays.
The Confidentiality, Integrity and Availability of Experian's Data and the Data our clients have entrusted to Experian is of critical importance. Security will be an integral part of every position at Experian and will be considered in all aspects of your employment.
Experian Asia Pacific leverages cutting edge data science, inclusion, and start-up mindsets to build tomorrow's credit solutions. Innovation is a critical part of Experian's DNA and practices. We value diversity and inclusion, and everyone can succeed at Experian, irrespective of their gender, ethnicity, colour, sexuality, physical ability, or age.