Job Description SummaryCome and join our team in Sydney and work on our market-leading Automated Robotic Medication Dispensing capital equipment - BD ROWA and BD Pyxis across NSW/ACT.Job DescriptionAs Field Service Engineer, you will provide software and hardware support for BD ROWA (80%) and Pyxis (20%) our retail pharmacy, central pharmacy and hospital customers respectively, across NSW & ACT. Provide remote support and diagnostics to products including server reboots and patching, carry out field repairs, preventative maintenance, performance testing and electrical safety testing of company related electro-medical equipment.If you have recently completed a Mechanical, Electrical or Electronics trades qualification and/or have a few years of experience, we would welcome you to apply.Key Responsibilities:Plan, schedule and communicate Preventative Maintenance visits to fit in with the customers’ requirements. Comply with Preventative Maintenance, service agreement and support SOPs.Manage customer communication for planning maintenance activity in a professional and well-organized manner.Ensure SW levels of equipment are current.Ensure product maintenance completion goals are achieved.Perform routine and breakdown maintenance as required.Use established tools to ensure all devices are kept updated with the latest Antivirus files, and all required Microsoft Security Patches according to established policy.Responsible for ensuring safe work practices are followed at all times to assure the health and safety of oneself or other persons in the company.Escalate to Regional Service Manager any potential issues, customer complaints or tasks requiring special skills or resources.Document all work (accurate and up to date) carried out in relation to repairs, preventative maintenance, calibration, performance and electrical safety testing.Maintain records in accordance with Medical System’s work instructions.Ensure relevant skills and knowledge are maintained to accomplish acceptable performance.Participate in training courses on specialized topics, locally or overseas as required.Maintain knowledge and understanding of the latest Australian Standards relating to electro-medical equipment.Maintain company confidentiality in all dealings with customers and product knowledge.Assist in the coordination and reporting of metrics for recalls, liaise with appropriate business groups as needed.Be available to travel and work interstate as requested on short notice.Set and agree on individual personal objectives with your manager and actively participate in the performance appraisal of those objectives.Skills and Experience:Ability to understand information accurately and to thus focus/prioritize the team as appropriate.Strong technical knowledge, interpersonal/negotiation skills, as well as time management, ability to direct and support as appropriate.Strong server knowledge and remote diagnostic experience.Ability to identify potential issues/complaints and escalate as appropriate.Preferably hold a restricted electrical license.Strong customer communication skills and management of customer expectations.Ability to complete technical repairs and upgrades to electro-medical equipment.Self-motivated with the ability to work effectively alone and without direct supervision.Minimum education requirements: Electronics/computing Trades Certificate, engineering certificate.Understanding of computers and assigned software.In this position, you will support customers in metro and regional NSW and ACT, therefore a degree of flexibility will be required, before and after hours. You may be required to support our interstate teams from time to time.Click on apply if this sounds like you!Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.To learn more about BD visit: https://bd.com/careers
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