Incredible BenefitsIncredible team member discounts from your first day on-the-jobUp to 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo, Independent Collection and more$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and moreDiscounts through partnerships with JB HiFi, Specsavers, AH Beard, Les Mills+ & Vittoria CoffeeAwesome winter and summer savings and discounts at Thredbo.Free access to counselling, wellbeing, financial, dietary and legal coaching through our Employee Assistance ProviderRapid career growth opportunities through our EVT networkLocal community involvement, volunteering and charitable givingAustralia and NZ’s largest and most diverse experiences companyAbout the RoleAre you a customer service professional with a passion for delivering exceptional guest experiences? We’re looking for a detail-oriented and proactive Reservations Agent to join our Front Office team on a part-time basis. In this role, you’ll be the first point of contact for guests, travel agents, and corporate clients, ensuring seamless booking experiences and personalised service. If you thrive in a dynamic hospitality environment and have a talent for organisation and communication, we’d love to hear from you.Key ResponsibilitiesManage all incoming reservations via phone, email, and online channelsProcess bookings, cancellations, and amendments with accuracyAssist in resolving guest concerns and complaints professionallyStay knowledgeable about room types, rates, and promotions, upselling where possibleSupport Group Reservations and Front Desk operations as neededSkills and ExperiencePrevious experience in reservations, reception, or customer-facing hospitality rolesStrong communication, organisational, and problem-solving skillsA high standard of personal grooming and professional presentationAbility to work collaboratively in a team-focused environmentProficiency in Opera Cloud or similar property management systems (highly regarded)Availability to work flexible shifts, including weekendsIf you're ready to contribute to a team that values service excellence and teamwork, apply today!About the BusinessRydges South Bank is part of EVT (Entertainment, Ventures & Travel), an Australian-owned company with over 100 years of experience in hospitality, entertainment, and leisure across Australia and New Zealand. Our award-winning 4.5-star hotel features 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities, all situated in the vibrant South Bank area next to the Brisbane Convention & Exhibition Centre.Our core values of Empowerment, Possibilities, and Community guide us in making each day better for our customers, team, and community.Join Rydges South Bank and be part of a team that values growth, inclusivity, and making every day better!
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