GSM Electrical is the name behind the Trader brand, Australia's fastest-growing range of electrical accessories, aimed at the electrical contractor market. Owned and operated in South Australia, our DNA is 'Passion, Flexibility & Partnership', values we hold in every aspect of our business. Our Customer Relations Team is growing. We are now hiring a talented 'Customer Relations Assistant' to help us create the best customer experience for our internal & external stakeholders. We are looking for someone already skilled or wanting to make a start in customer service, sales & administrative support with a happy, confident & friendly phone manner. If you enjoy working in a friendly team environment and are enthusiastic, you might be the person we seek! This is a full-time position with a rapidly growing Australian owned and operated company. The Role: You will be responsible for delivering exceptional customer service via phone & email inbound queries. Create relationships with our clients, including electrical wholesalers & contractors. Ability to work autonomously & as part of a collaborative team. Processing of sales orders, credits & other data. Providing expert administrative support to the team. Support of our national sales team. Efficiently respond to customer inquiries & inbound sales orders. Provide customer support for technical queries, specifications, product availability, pricing & shipping information. Monday to Friday, with a flexible roster. About You: A "can do" attitude is essential to fit into the TRADER culture. Excellent attention to detail. Passionate, positive, focused & detail oriented. A flexible, adaptable approach. Exemplary phone manner & personality. A person who thrives in a collaborative & results-focused environment. Ability to multitask across numerous clients & tasks. Enjoyment and understanding of data entry & inbound sales. Ability to work in a close-knit, friendly team. If you share the DNA of our business, want to join a rapidly growing Australian-owned company and desire a challenging and rewarding career, please apply. Applications must include a cover letter & resume and be submitted via Seek. #J-18808-Ljbffr