The Company is an Australian e-commerce store specializing in a wide range of fitness and wellness products. Their offerings include gym equipment such as treadmills, walking pads, exercise bikes, rowing machines, steppers, vibration platforms, weights, benches, and cross trainers. They also provide Pilates and yoga accessories, supplements, and personal care and mobility products.
Job Description
Product Management
* Creating and optimizing product listings with compelling descriptions, images, and pricing.
* Managing stock levels, updating inventory, and coordinating restocking.
* Monitoring product performance and removing underperforming items.
Tracking Sales and Order Fulfillment
* Following up on orders, handling returns, and managing disputes.
* Responding to customer inquiries and resolving issues promptly.
* Implementing strategies to improve customer retention and loyalty.
Website & User Experience (UX) Management
* Ensuring the website is user-friendly, mobile-optimized, and fast.
* Managing website updates, banners, and promotions.
* Fixing technical issues and improving website functionality.
Marketing & Social Media SEO (Search Engine Optimization)
* Optimizing product pages for search engines (keywords, meta descriptions, alt text).
* Building backlinks and monitoring search rankings.
* Writing blog content and other SEO-driven articles.
Social Media Management
* Creating and scheduling posts on platforms like Facebook, Instagram, TikTok, and LinkedIn.
* Running paid ad campaigns (Facebook Ads, Google Ads).
* Engaging with followers, responding to comments, and running promotions.
Email Marketing
* Sending newsletters, promotional offers, and abandoned cart follow-ups.
* Managing email automation and segmenting audiences for targeted campaigns.
Analytics & Performance Tracking
* Monitoring store performance using Google Analytics, Shopify Analytics, or other platforms.
* Analyzing conversion rates, traffic sources, and customer behavior.
* Adjusting strategies based on insights to improve sales and engagement.
Coordinating with suppliers and warehouses to ensure timely shipping.
* Managing dropshipping partnerships if applicable.
* Negotiating with couriers for cost-effective and reliable delivery.
Compliance & Security
* Ensuring transactions are secure and customer data is protected.
* Keeping up with e-commerce regulations and policies.
Must Haves
* THIS ROLE IS OPEN TO FILIPINO CITIZENS RESIDING IN THE PHILIPPINES ONLY
* Experience listing e-commerce products, checking sales, managing sales and returns
* Liaising with dropshipping businesses, chasing new product lines
* Social media posting
* Basic SEO
Home Office Requirements
* Perfectly working headset and webcam
* Stable internet connection of at least 5 Mbps to 15 Mbps
* Up to date computer system with a minimum of Windows 8 or Mac OS X
* Quiet room with no distractions or background noises
* A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted.
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