Join our client’s team as a Level 2 Support Technician and take your career to the next level. Our client, a reputable technology provider based in Sydney's southern suburbs, is seeking an enthusiastic and skilled technician to provide exceptional support to their clients. As a Level 2 Support Technician, you will be responsible for addressing complex technical issues and providing top-notch customer service. This role is ideal for individuals with a strong background in IT support, who thrive in a fast-paced environment and are eager to contribute to a dynamic team. Key Responsibilities: Provide technical support to clients via phone, email, and remote access. Troubleshoot and resolve hardware and software issues promptly. Be the primary technical escalation point from level 1 support team. Raise technical issues and problem to vendor support (Level 3) Work closely with other IT team members to enhance service delivery. Maintain accurate records of support requests and resolutions. Stay current with industry trends and emerging technologies. What We Are Looking For: Proven experience in a Level 2 support role or similar position. Previous experience working with an MSP will be highly regarded Strong knowledge of Office automation products, databases and remote control. Active Directory and Microsoft 365 services Basic Network knowledge across layer 1,2 and 3. Strong problem-solving skills and a customer-oriented attitude. Ability to work effectively in a team and independently. Excellent verbal and written communication skills. A car and current NSW Drivers Licence If you are ready to make a significant impact and take the next step in your career, we encourage you to apply to Marilyn Lennon and join our client's dedicated team. Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of our community to apply for this role. Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of the community to apply.