Join to apply for the Order Management Specialist role at Dicker Data.Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices.Our VisionTo inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.Our ValuesAt Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:AgileSolution focusedRespect for all peopleIntegrity in the way we operateAbout YouThe Order Management Specialist is responsible for the timely and effective management of customer orders on a daily basis. This order management role is the key link in communication with our customers for order questions and works closely with our Warehouse and our Business Units to ensure that every order is processed correctly and efficiently. A high attention to detail and strong customer service skills are required in the position, along with a drive to succeed in a fast-paced environment.What you will do in the roleProcess incoming orders via EDI, phone, and email.Assist with order queries, including ETAs, delivery and courier enquiries.Manage order changes, split deliveries, and forward orders.Resolve order issues and/or escalate to the team leader.Process customer payments.Liaise with sales, product managers, warehouse, and couriers to provide the upmost service for our customers.What you will need to succeed in the roleExcellent customer service skills, with the ability to deliver the right outcome.Both your written and verbal communication is clear, concise, and confident.You can multitask and have strong organisational and prioritisation skills.You can work under pressure.Strong attention to detail, you understand customers’ needs and requirements.You like problem solving.Ability to work well in a team and autonomously.Only those with the legal right to work in Australia may apply for this position.Only short-listed candidates will be contacted.Seniority levelAssociateEmployment typeFull-timeJob functionOther, Customer Service, and AdministrativeIndustriesIT Services and IT Consulting
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