Regional Clinical Support Manager - West Skip to content
Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other
SCC have an exciting opportunity for an experienced leader, in the new role of Regional Clinical Support Manager - West, to provide assistance in ensuring the delivery of high-quality care and compliance with accreditation standards across multiple Residential Aged Care Homes located in the Western Downs region.
What can Southern Cross Care offer you? Competitive salary package + benefit of NFP salary sacrifice optionsHybrid work environmentFinancial support programs Supportive organisation with great staff cultureOngoing individualized training and mentoring programsEmployee Assistance Program for employees and their familiesPurpose driven organisation making a real differenceAbout the role
Working collaboratively with the Regional Operations Managers, in this role you will be providing day-to-day clinical operations leadership and support to the Residential Managers and Clinical Managers of each home, supporting them with advice, guidance and education to help drive better care outcomes for residents and uphold standards of excellence in care provisionReporting to the Head of Residential Aged Care, working in this key role of Regional Clinical Support Manager for your region your focus will remain on supporting our homes in Chinchilla, Miles, Tara and Taroom through:
Clinical Oversight and SupportProvide clinical guidance, advice and support to Residential Managers, Clinical Managers, Clinical Nurses and Registered Nurses in the delivery of clinical care and servicesConduct regular assessments of alignment of clinical practices with policies and procedures to ensure compliance with regulatory standards and best practicesProvide incident management support including additional investigation and review with a focus on learning and preventing future occurrencesMonitor and analyse clinical data to identify trends, areas for improvement, and opportunities for staff education and developmentSupport the clinical leads in each home in responding to findings of internal audits, identifying gaps, managing incidents and risk, conducting remedial work and implementing treatment plans leading to improved quality of care outcomesPartner with Nurse Practitioners to ensure acute and complex care needs are monitored, managed and reportedSupport the Quality Support Manager in the provision of data to meet the requirements of the National Aged Care Quality Indicators Program (QI Program).Staff Training and Development
Deliver education and training for clinical staff in response to clinical risk trends, gaps and improvement areas as identified in day-to-day monitoringFoster a culture of continuous learning and professional development within the clinical team.Collaboration and CommunicationCollaborate with stakeholders to develop and implement policies, procedures, and protocols related to clinical care as well as facilitate communication and collaboration between clinical staff, Residential Managers, and other departments to ensure seamless coordination of careBuild key relationships with relevant internal departments and external stakeholders to support growing communities where best lives are lived through the application of the known and loved cultural pillarsRegulatory ComplianceEnsure compliance with relevant legislation, regulations, and accreditation standards governing aged care servicesWork closely with the Governance team, regulatory bodies and external auditors to address any areas
of non-compliance and implement corrective actions as necessary.What will you bring to the role? Current AHPRA registration (Registered Nurse or allied health practitioner)Demonstrated understanding of clinical management principles and practices with an emphasis on continuous improvementAbility to support, mentor and grow peopleExcellent interpersonal skills and the ability to lead and relate to all levels of management, employees, volunteers and customers on a regular basisDemonstrated knowledge of contemporary theory and practice within the Aged Care sector, including knowledge of current legislative requirements and Standards of the Aged Care IndustryHighly developed verbal, written and interpersonal communication skills, with an ability to communicate with all stakeholdersAbility to travel between SCC sites with overnight stays (including weekends) at short noticeWho is Southern Cross Care?
Southern Cross Care (SCC) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross, more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community.
Since then, SCC has grown to employ over 1300 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.
We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.
At SCC, we are just as focused on creating a culture where every person matters. Our culture program, Known & Loved, is unique to Southern Cross Care, enabling staff to build genuine community connections with each other and those we serve.
How can you apply?
If you believe you are a Manager with the qualifications and experience needed to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!
If you have any queries around Southern Cross Care's recruitment process or about the role please contact us at
Southern Cross Care is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply. Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining a current flu vaccination status.
Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individuals, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.
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