About Us
Suncorp Bank offers a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, Suncorp Bank's recruitment process is managed through ANZ systems and correspondence is received from ANZ.
About the Role
As a Branch Manager, you will lead a Branch frontline team, coaching and developing staff to meet customer needs. You will instil a high-performance edge and customer-centric culture, encouraging continual learning and adaptation to digital customer engagement tools.
Your Key Responsibilities
* Lead the branch's digital transformation efforts, promoting adoption of digital services to streamline customer interactions
* Oversee and train staff on digital platforms to ensure a cohesive, tech-savvy team that meets customer needs effectively
* Deliver effective customer management, retention and satisfaction advocacy for your customer base
* Lead a motivated and engaged team intent on achieving both their Individual and Branch results
* Role model and support a risk management culture through behaviours, discussions and interactions with employees and customers
What We're Looking For
* Strong leadership skills in managing a digitally-enabled Branch environment
* Experience implementing digital customer service strategies to enhance the Branch's efficiency and customer satisfaction
* Demonstrated Leadership experience in Insurance, Banking, or Financial Services
* Demonstrated capacity to adapt to changing environments
Why Join Us?
Suncorp Bank is a proud part of the ANZ Group, where every role supports the financial wellbeing of our customers. We offer a range of benefits and support resources to create a healthy work-life balance, enabling remote work and flexible arrangements whenever possible.