Job Description:
As an Operations Manager, you will be responsible for ensuring the strong financial sustainability, compliance, and growth of AEG's centres within their designated area. You will provide effective operational leadership and assist the State Manager with additional leadership responsibilities as needed.
The Role:
* Conduct bi-monthly visits to all centres within your area, overseeing centre reviews using the 6-Point Centre Plan.
* Hold Area Managers and Centre Managers accountable for completing tasks and achieving goals outlined in the 6-Point Centre Plan.
* Regularly review and analyse area performance using the AEG Pulse Dashboard to identify improvement opportunities, measure outcomes, and evaluate performance across key responsibilities.
* Implement effective turnaround strategies for centres facing challenges, leveraging operational and support functions to enhance viability.
* Maintain a high standard of service delivery for families and stakeholders within the area.
* Analyse financial performance through the AEG Pulse Dashboard and monthly profit and loss statements, implementing strategies to achieve EBITDA targets.
* Collaborate with senior managers to recover outstanding invoices and consult with your supervisor as required.
* Approve payments, credit card transactions, and timesheets accurately and promptly.
* Partner with Quality Advisors to ensure all centres meet or exceed National Quality Standards and the National Quality Framework, aligning with the Quality Action Plan.
* Drive and evaluate occupancy initiatives across the area to optimise success.
* Lead the achievement of budget targets within the area, contributing to budget development, negotiation, and management.
* Monitor and approve time and attendance records with accuracy and timeliness.
* Lead efforts to meet target Wages to Revenue (WTR) percentages on a weekly basis.
Key Responsibilities:
1. Quality: Ensure centres meet or exceed National Quality Standards and the National Quality Framework.
2. Compliance: Maintain accurate records and comply with regulatory requirements.
3. Occupancy: Drive and evaluate occupancy initiatives to optimise success.
4. Debt: Analyse financial performance and implement strategies to achieve EBITDA targets.
5. Rostering: Manage centre staff rosters and maintain accurate records.
6. People Development: Foster a values-driven and safe work environment that attracts, engages, and retains talented employees.
Requirements:
* A minimum of 5 years successful record of accomplishment as a field manager across a dispersed network in a service-related industry.
* Diploma in Early Childhood Education and Care.
* Strong level of commercial acumen.
* Current Working with Children Check or equivalent, or the ability to obtain this.
* Current VIC Driver's Licence.
* Commercial management experience in a service-related industry such as retail or hospitality.
* Multi-site childcare experience an advantage.
* Sound keyboard and computer literacy skills.
* Ability to oversee the planning and implementation of work programs, maintain relevant records and control budgets.
* Excellent time management and attention to detail skills.
Benefits:
* Attractive salary package.
* Flexible working arrangement.
* 50% discount on childcare gap fees.
* Fitness and Lifestyle Group memberships.
* A professional culture and supportive work environment.
* Career advancement opportunities.