Network Office ManagerSalary: $75,000 - $80,000 per year plus superannuation (Depending on experience)Premium Service Management!Diverse Responsibilities and Growth Opportunities!Drive Client-Centric Excellence!At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors' key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs - even before they do, saving precious time and enhancing the guest experience.As the Network Office Manager, you will play a key role in ensuring the smooth operation of our Melbourne portfolio. You'll manage a team, build strong relationships with clients, and proactively lead projects to enhance client satisfaction and operational efficiency. The position offers a unique opportunity to contribute to a dynamic environment while overseeing multiple office locations, ensuring the highest standards of service delivery and client satisfaction.The role:Lead, mentor, and coach a team of operations professionals, ensuring high performance and a collaborative environmentManage audits, floor plans, and projects related to office spaces, while proactively identifying opportunities for improvementSupport client-facing teams by managing weekly calls, tracking project progress, and responding to ad-hoc requests within Service Level Agreement (SLA) timeframesAct as the point of escalation for key issues, addressing and resolving challenges efficientlyOversee office events, power-downs, and other significant projects, ensuring deadlines and client expectations are metEnsure consistent delivery of high-quality service and contribute to meeting client KPIs and service level expectationsThe person:A professional and approachable manner, confident in dealing with senior executives, and possessing excellent interpersonal skills.A diploma in hospitality or business management is essential.Multi-site experience in managing reception, concierge, and office coordination in high-profile financial, professional, and media companiesExceptional account management experience dealing with C-Suite corporate clientsFlexibility to work on weekends, evenings, and public holidays to support business needsThe Benefits:Easy access to 100+ retail discountsOpportunity to learn new skills and move to different internal rolesAccess to a wide variety of training & developmentWork-life balance.Clear career paths and support to achieve your goalsFor any further queries, please send an email to