Exciting opportunity for an ICT Technical Support Specialist to join our growing team.At Opal HealthCare, we know that companies don’t succeed, people do.Opal HealthCare is one of Australia’s leading Health & Aged Care organisations. We have 20,000 dedicated HealthCare professionals working across 5 states and growing. We strive to be at the forefront of innovation in aged care, and are committed to making a positive impact in the lives of others.Make a difference – this is a tangible opportunity to truly make a difference in the lives of othersAbout the Role:This role provides Level 2 support for complex IT issues, including hardware, software, and network troubleshooting. You will support Level 1 agents, manage escalations, contribute to service improvements, and uphold high standards of customer service across our organisation.Key Responsibilities:Provide advanced technical support and resolve escalated IT incidentsTroubleshoot hardware, software, and network issuesLog and manage tickets via ITSM toolsMentor and support Level 1 service desk teamParticipate in continuous improvement and change initiativesAssist with asset and license managementEnsure excellent customer service to internal stakeholdersSkills & Experience:Proven experience in a similar IT support roleStrong technical problem-solving skillsExcellent communication and customer serviceFamiliarity with ITSM/ticketing systemsITIL certification (preferred)Applicants must be willing to obtain a police clearance certificate via Opal HealthCare’s police check system.
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