Job Title: Advanced On-Site Technician
Fujitsu is a global leader in technology and business solutions that transform organisations and the world around us. We use technology to make happier lives.
About the Role:
We are seeking an experienced Advanced On-Site Technician to provide technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution, and maintenance.
* Respond to customer questions regarding operation and malfunctions.
* Advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
* Maintenance and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
About You:
To be successful in this role, you will have:
* Experience troubleshooting and maintaining PCs in a Windows environment.
* Experience with end-user technology support, Windows family of Operating Systems, XP, (Windows 7 an advantage).
* Strong customer-focused approach in dealing with clients.
* Proven experience with desktop management tools.
* Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
* Proven experience in troubleshooting software conflicts and performance issues.
* Proven experience in use of desktop diagnostic tools.
* BASIC knowledge of the ITIL framework.
* Current or Reinstatable AGSVA Clearance.
Why Fujitsu?
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organisation to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best-in-class reward and recognition programs, flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day.
In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Maori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.