Leading Federal Government client is hiring for IT support candidates for VIP / Ministerial Support based in Canberra! MUST HAVE NV2! APPLY NOW!Job details:As a VIP IT Support Officer, your key responsibilities will include:Provide technical IT support to Ministers, departmental SES Band 2 / 3 Officers and their support staff via telephone, email, face to face and remotely.Provide excellent support both verbally and written.Stakeholder and relationship management of customers at various levels.Installing, maintaining, and troubleshooting ICT hardware, software, and peripherals.Windows Operating System (OS) and 365 system build, preparation, and administration.Queue management via the department's service management tool, resolving Incidents and Service Requests.Compiling and troubleshooting issues before engaging with internal support teams for resolution.Training of new staff to ensure consistency in expectations and service delivery.Involvement in performance and learning and development discussions.Contributing to service improvement opportunities and knowledge base development.Domestic travel and event support, as required.Our ideal candidate will have:Excellent verbal and written communication skills.The ability to communicate with influence, with a diverse range of customers and stakeholders.Experience delivering on outcomes whilst working independently.Experience responding to ICT inquiries and requests from a range of stakeholders.Proven experience in leadership roles, building a positive culture with a focus on service quality, ensuring client and stakeholder satisfaction and confidence.Experience in implementing and driving training of new staff to ensure consistency in expectations and service delivery.The ability to provide high quality advice and client service on ICT matters.Experience working in a support environment, with Microsoft Products, including Windows Operating Systems and the Microsoft Office Suite.A strong focus on Continual Service Improvement within the ICT Service Delivery context.Demonstrated experience in effective people skills and the ability to engage authentically with stakeholders on complex issues.Skills and experience in managing competing priorities, able to anticipate and meet the needs of stakeholders.Engagement in performance and learning and development discussions.Initiative to improve work practices.Experience with planning, scheduling, and delivery of BAU and small-scale ICT activities within a team environment.The ability to travel domestically as required.
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