Quoting & Priority Accounts SpecialistKennards Hire: ANZ's largest family-owned equipment hire company and still growingCollaborative Culture: Thrive on teamwork, tackle challenges, succeed togetherContinuous Growth: Embrace learning, develop & empower your careerAbout the roleAs the Quoting Specialist, your main priority is to recommend, source, and quote on equipment hire solutions for our customers that have been referred or allocated as a priority account by our branches, distribution centres, business development, and the local support branch teams.The role aims to build long-term relationships by educating customers on the products and services we offer, recommending the best solution to meet their needs, and resolving any hire or account issues or queries.Responsibilities:Identify, source, and follow up leads of customer inquiries and referred hire prospects.Develop, refine, and finalize hire quotes and schedules, effectively converting quotes into successful hires for both account and non-account customers.Collaborate closely with branch network, priority accounts, and BD teams to ensure efficient response to hire inquiries, as well as effective quote generation and follow-up.Foster customer relationships by delivering superior service, driving repeat business.Oversee logistics and transportation partners, coordinating rehires seamlessly.Manage breakdown inquiries including troubleshooting advice, updating contract notes, and following up on outcomes.Manage high severity requests or issue escalations as needed for priority account customers.Maintain accurate and relevant reporting.About youAbility to professionally handle customer inquiries through email, phone, web chat, social media, or other channels.Excellent written and verbal communication skills.Previous experience in a sales administration role or similar involving quotations, administration, and customer service.Ability to handle a high volume of inquiries via various channels such as email.Well-developed communication and interpersonal skills including the ability to effectively consult, negotiate, and influence across a range of stakeholder groups.Results-driven and customer-focused with the ability to seek and drive sales and build market share.Hands-on approach with the ability to work under pressure to achieve deadlines and most importantly deliver to our customers.Why join the familyWe are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do: One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.We offer great Benefits & Rewards such as:Extensive training and development throughout your career with us.Career progression and internal transfer opportunities - across state and international borders.Staff discount rates on our hire gear.Annual Awards night, Team BBQs, and many other fun social events.#J-18808-Ljbffr