Front Office & Guest Services (Hospitality & Tourism)
Full time
The Port Lincoln Hotel is a leader in hospitality and tourism on the Eyre Peninsula, welcoming visitors from all around the world. Proudly part of the Hurley Hotel Group, this is your opportunity to work for a dynamic family run business in a bustling regional location. The hotel features 111 rooms and suites with 24 hour reception, multiple dining facilities, a dedicated function floor, gaming lounge, bottle shop and bars.
We are looking for an energetic hospitality professional who has a genuine passion for the hospitality and tourism industry.
As a full time Night Auditor/Receptionist, you will play an important role in our busy Front Office department working with a talented and motivated team. In this role, you will be responsible for maintaining the highest standard of customer service whilst providing efficient operations of rooms division tasks including managing the overnight operations of the hotel two nights per week.
Responsibilities include:
1. Responding to accommodation enquiries
2. Processing reservations, check ins/outs
3. Managing guest enquiries
4. Data entry
5. Reconciliation of sales transactions
6. Accurately identifying discrepancies
7. Producing night audit reports
8. Overseeing safety and security of our guests during your shift
You will have:
* Excellent presentation, interpersonal and communication skills
* Strong analytical skills with an eye for detail
* Confidence working alone and in a team
* Able to prioritize and multi-task in a busy environment
* Sound IT knowledge and computer literacy/trouble shooting
* Knowledge of RMS an advantage however not essential
* Thorough understanding of OTA channel management
* Minimum 12 months experience in a similar role preferable
This position will involve working a mix of morning/afternoon and overnight shifts over a 7 day roster including weekends and public holidays. If you are a driven team player looking for an exciting challenge, apply now!
Only shortlisted candidates will be contacted.
Your application will include the following questions:
1. How many years' experience do you have as a Night Auditor?
2. Which of the following statements best describes your right to work in Australia?
3. Do you have data entry experience?
4. Do you have a current Police Check (National Police Certificate) for employment?
5. What's your expected annual base salary?
6. How many years' experience do you have in the hospitality & tourism industry?
7. What interests you most about this vacancy at the Port Lincoln Hotel?
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