Credit Controller / Collections Officer required for leading company based in City Fringe (Close to Public Transport). This is a busy customer service /collections role that requires a proactive positive attitude and a strong work ethic. Your strong negotiation and customer service skills will help you achieve success in this role.
After completion of training the role will be 2 days in the office and 3 days working from home, expected working hours are Monday to Friday 8.00am to 5.00pm.
Managing a portfolio of commercial debtors your key responsibilities in the role include:
1. Work with customers to resolve outstanding debts and negotiate payment plans
2. Handle and resolve queries
3. Recommend actions and apply credits to delinquent accounts
4. Negotiating payments of outstanding debts and arranging suitable payment plans
5. Provide exceptional customer service through building and maintaining relationships
6. Reconciliations
To be successful in this role you will need to demonstrate:
7. Prior Debt recovery/Collections/Credit experience preferred
8. Strong negotiation, problem solving skills and communication skills
9. Strong Excel Skills required
10. Ability to build rapport with commercial clients
11. Resolve customer enquiries
Excellent customer service and communication skills, along with a positive attitude are a necessity for this role.
If you are highly motivated, with a passion for effective customer service please apply now!
Apply to work for this growing organisation or call Megan on 0412611190 or email megan@kbhsolutions.com.au for further information.