Job Description - Guest Service Agent / Associate (HOT0BCNC)Job Number : HOT0BCNCWork LocationsWe are seeking a Guest Service Agent to deliver exceptional hospitality and create memorable guest experiences. As the first point of contact, you will provide a warm welcome, handle guest inquiries, and ensure a seamless check-in and check-out process.Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.What You'll be doingProvide a warm welcome and handle guest inquiries.Ensure a seamless check-in and check-out process.Uphold Hilton’s high grooming and presentation standards.Maintain a calm, efficient, and organized environment with great attention to detail.Multi-task while maintaining a positive attitude.Exhibit a professional manner with an emphasis on hospitality and guest service.Work both independently and as part of a team.Demonstrate a competent level of IT proficiency.What We're Looking ForPrevious experience in a customer-focused role.Strong communication and interpersonal skills.A passion for hospitality and guest service.Ability to remain calm, efficient, and organized in a fast-paced environment.Strong attention to detail and the ability to multitask.Competency in IT systems, with prior experience in cash handling.Experience in Front Office, Concierge, or conflict resolution (preferred).If you are passionate about hospitality, thrive in a dynamic environment, and love creating memorable guest experiences, apply now to join our Hilton Adelaide team!
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